What we do

What we do

We analyse consumer markets, expose structural deficits and identify consumer problems, present solutions and fight for their implementation – these are the maxims guiding our work. We act as an advocate for equal opportunities for the interests of producers and consumers.

We aim to convince with the force of our arguments and participate in the formulation of consumer policy in Germany and the European Union.

We operate on four levels:

  • as a lobby in the field of consumer policy and as a policy consultant 
  • in the enforcement of laws 
  • in promoting the availability of consumer advice and information 
  • in consumer education

We are tenacious and interventionist in our fight for: 

  • the right to safe and healthy products and services, 
  • effective protection against cheating, 
  • the right to information, 
  • the efficient provision of information and genuine freedom of choice, 
  • a sustainable lifestyle and a sustainable economic framework.

In pursuit of these goals we endeavour to ensure that:

  • the concerns of consumers are made public, 
  • policy-makers create rules that ensure a fair and transparent market, 
  • policy deficits are exposed and identified and, if necessary, consumer rights are enforced in the courts, 
  • consumers are aware of their power and are able to assert it responsibly in their everyday consumption, 
  • the foundations for independent and competent consumer advice are guaranteed.

Our close collaboration with our member organizations means that we are constantly made aware of consumers’ most pressing current concerns – we know where the most immediate problems lie.

Contact us

Verbraucherzentrale Bundesverband - vzbv
Rudi-Dutschke-Straße 17
10969 Berlin

Tel.: +49-30-25 800-0
Fax: +49-30-25 800-518

Press Office

Our press office will be happy to assist you with media and other related enquiries, and can also arrange interviews with our experts.